Privacy Policy
Patch Dudes
Effective Date: June 23, 2026
Last Updated: June 23, 2026
Patch Dudes (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. It applies to information collected through our website (patchdudes.com), by phone, by text message, and in the course of providing our services.
By using our website or providing us with your personal information, you consent to the practices described in this policy.
- Information We Collect
We collect information you provide directly to us, including:
– Contact information — name, phone number, email address, and service address
– Service details — information about your drywall, ceiling, or related repair needs, including photos or descriptions you choose to share
– Payment information — processed securely through our third-party payment processors (we do not store full credit card numbers)
– Communications — records of your calls, text messages, emails, and other correspondence with us
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, and pages viewed, through cookies and similar technologies.
- How We Use Your Information
We use your personal information to:
– Respond to your inquiries and provide quotes
– Schedule, perform, and follow up on services
– Process payments and maintain billing records
– Communicate with you about your project, including by phone call and text message
– Send service updates, appointment reminders, and follow-up requests
– Request reviews and feedback
– Improve our services and website
– Comply with legal and regulatory obligations
- Mobile Information & SMS Communications
When you provide your phone number to Patch Dudes — whether through our website, a quote request, or during a service booking — you consent to receive phone calls and SMS text messages from us related to your inquiry, quote, scheduling, service updates, and follow-up.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
– Message frequency varies based on your interaction with us.
– Message and data rates may apply.
– To opt out, reply STOP at any time. You will receive a confirmation and no further messages.
– For help, reply HELP or contact us using the details in Section 9.
Opting out of text messages will not affect your ability to receive service from Patch Dudes through other channels.
- How We Share Your Information
We do NOT sell, rent, or trade your personal information. We do NOT share mobile phone numbers or SMS consent data with third parties for marketing purposes.
We may share your information only with:
– Service providers who help us operate our business (e.g., scheduling software, payment processors, communication platforms, review platforms) — and only to the extent needed to perform their function on our behalf
– Our technicians and staff who require it to complete your service
– Legal authorities, when required by law, court order, or to protect our legal rights
All third-party service providers are required to safeguard your information and use it only for the purposes we specify.
- Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, and unauthorized access or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
- Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, to maintain business and accounting records, and to comply with our legal obligations. When information is no longer needed, we securely dispose of it.
- Your Rights
Under applicable Canadian privacy law (PIPEDA), you have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate or incomplete information
– Withdraw your consent to our use of your information (subject to legal or contractual limits)
– Ask questions or file a complaint about how we handle your information
To exercise any of these rights, contact us using the details in Section 9.
- Cookies & Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and support our marketing. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.
- Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Patch Dudes
#7B – 53 Woodstream Blvd
Woodbridge, ON L4L 7Y8
Canada
Phone: +1 647-549-0299
Email: info@patchdudes.com
- Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be posted on this page, and your continued use of our services after changes are posted constitutes acceptance of the updated policy.